Meet Team S&S Northern

Saftey & Service are our key priorities. We pride ourselves in offering customer service that's second to none in the industry and feel it's vital that we have the right people to assist with your needs.

With this in mind we thought it important to give a little more insight about the people on the other end of the phone or email address.

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Steve McMahon - Managing Director

Steve is responsible for the overall business strategy of S&S Northern.  Steve has worked in the heating and ventilation industry for over 38 years.  He started his career at Woods of Colchester, now Flakt Woods, as a trainee estimator.  Following career progression with Woods, and a number of further roles in the industry, in 2001 Steve took the opportunity to set up his own business.

With the business expanding rapidly, Steve encouraged family members to join him, in particular his and fellow director Sue’s sons, to bring new ideas and ways of looking at opportunities.  Their first son joined in 2002 and the company now employs 12 staff from offices in Lancashire and Essex. 

Steve has an IHVE from Salford University and has a wide range of technical and sales training qualifications.  He is passionate about providing the best in customer service and is committed to networking, recently winning BNI Recognition for Outstanding Performance in Networking.

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Sue McMahon - Director

Sue is responsible for the company’s sales and marketing strategy.  She also manages financial systems and procedures at S&S Northern. 

Sue had over 16 years experience in sales for a large American Healthcare company before she joined S&S Northern as a full time Director in 2007.

Recently Sue has a completed an intensive LEAD (Leading Enterprise and Development) course which aims to equip owner managers of businesses with the skills they need to develop their business.  Using the knowledge she has gained from this, Sue is now focusing on increasing international trade opportunities.

Sue is committed to community involvement and the company supports disabled children’s charity, The Legacy Rainbow House, as its chosen charity.

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Lee Dempsey - Sales Manager

Lee is responsible for sales in the North of the UK.  He manages all customer accounts in this area and manages the sales team in the North.

Lee joined S&S Northern in 2005 following several years experience in sales.  He started as an engineer, learning the technical aspects of the S&S Northern product range, before moving into sales.  He is committed to providing excellent customer service and ensuring all customers are taken care of from the order stage right through to the installation.      

Lee is working towards the LEAD Management Qualification for owner managers of businesses.  He is also trained in asbestos safety, and has NVQs in IT and Customer Service.  

Lee is focused on developing a range of new business opportunities for S&S Northern into the future.

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Craig Dempsey - Sales Engineer

Craig is responsible for sales and customer relations for the Liverpool, Cheshire, North & South Wales and the West Midlands.  He has nine years sales and business development experience, seven of which are with S&S Northern. 

Craig has achieved a range of qualifications including the asbestos safety certificate and an NVQ in Customer Service.  He is currently working towards BA Hons Degree in Business.

Craig is committed to continuing to meet customers’ expectations and provide a top quality service.  He hopes to graduate in 2012.   

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Alex Lloyd - Sales Engineer
S&S Southern Office

Following extensive sales experience in the electronics, audio/visual and some time trading on the global stock markets, Alex joined the S&S team in 2006.  Alex is responsible for sales, marketing and customer relations in the Southern region.

Alex has a range of excellent qualifications and is highly experienced in sales management. He is trained in technical sales with his chief area of expertise being in ‘Vent on Demand’ interlocks.

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James Lloyd - Sales Engineer
S&S Southern Office

James started his career in sales and marketing for an electronics manufacturer, before moving into the financial sector for a short while.  He joined S&S in 2006 and is responsible for sales, marketing and customer relations in the Southern region.  

James has a wide range of qualifications and is trained in sales and customer service.  He is committed to maintain the high quality of customer service that the company is known for.

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Steven Halliday - Customer Service Engineer/Estimator

Steven is responsible for the processing and despatching of all customer orders.  He is also responsible for stock control, quotations, technical support and warranty information.

Steven joined S&S Northern as Customer Service Apprentice in 2008 after working in sales in the printing industry. 

Steven has a wide range of qualifications including an NVQ in Customer Service and technical training in S&S Northern’s products. 

Steven is committed to maintaining the high level of customer care which S&S Northern is known for.   He plans to develop his knowledge in the commissioning and maintenance areas of the business in the long term.

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Peter McMahon - Stock Controller

Peter is responsible for stock control and ordering, managing deliveries, maintaining customer records and dealing with enquiries. 

Following 35 years running parts and service departments for a number of large car dealerships, during which he won several national and regional garage of the year awards,

Peter joined S&S Northern in 2006.  He has a City & Guilds in auto electrics and has trained in customer service and management accounting.

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George Dobson - Trainee Estimator

George joined S&S Northern in 2011 as a Business Administration Apprentice straight from college. George supports the team with estimating, online enquiries, sales and technical enquiries from customers.   

George is currently working towards a Business & Administration NVQ Level 3.  He wants to continue to develop his skills and experience as part of S&S Northern’s growing team.